Model 3 – Fixed Ticket Package
- Fixed number of Tickets (Bucket of tickets) for various SAP modules for a given period. The invoicing will be done based on no of tickets and not on resource utilization.
- SAP Modules:
- Financials and Controlling, Materials Management, Sales & Distribution, Production Planning, Plant Maintenance, Human Resource Management, Business Intelligence, Business Objects, SRM, CRM
- Portals, ABAP & XI, Basis, Database Management, Solution Manager, Javastack, Mobility
- Service Window
- 24 * 7 for off site resources
Model 3 – Entire System Support -1
For a given period, all incidents are supported at a fixed cost.
Existing trend and volumes of the tickets, are considered to decide incident volume for a period of support which in turn decides fixed price. The large system necessitates onsite + offsite resource engagement model.
10% variation on the ticket volumes (Above or below agreed volume) is absorbed in the fixed cost for the period.
Complete ownership for Application support & on going project support is provided by the BOS team.
Onsite senior resources to coordinate with system owners at client location and work execution by offshore team.